General Information

GENERAL INFORMATION

Ordering by Phone: I tend to get more done when I have a two-way rapport with you. This is done better and more clearly over the phone. The matching of the tonal balance of tubes to a particular system is akin to matching proper cables. Over the past decades of direct experience with thousands of systems, and feedback from thousands of audiophiles, much has been learned and advice is given freely.

Phone hours are 8:00 AM to 8:00 PM Monday - Saturday

Ordering by Mail and Fax: Ordering by mail is fine but please include a phone number so I can call with questions, the same with faxes. The FAX number is the same as phone, (616) 454-3467. Please call first before FAXing anything.

Shipping: I am now using the superior FLO-PACK Fig. 8 peanuts for a very springy type pack. The U.S. Post seems to be the best shipping service these days for inside the U.S.A. Most orders are $8.00 for Priority and $18.00 for Express. UPS, DHL, and Fed EX are also fine. NO COD's! For outside, the U.S.A. Global Priority works well at a reasonable price, call for details. All boxes and tubes are packed by myself.

Payment: Cashiers Check, Money Order, Personal check. Debit/Charge Cards accepted as are American Express, Visa, Master Card and Discover.

Return Policy: A decent sized square box of at least the size they were sent in is proper. Any tubes returned in padded envelopes or "little
flat-ass" (video tape sized) boxes will be returned to sender and charged accordingly.

100% Satisfaction Guarantee: If for any reason you don't like the tubes, you can return them within 20 days of receiving them with generous exception if notice is given.

Tubes are guaranteed 1 year against Manufacturing defects with the exception of 6DJ8 type moving coil Phono input tubes and certain rare models that simply chew up Tubes.

Pricing: V.T.S. is a one-man operation and will remain so. I have tried other systems and the simple fact is that if I don't do everything from answering the phone to the final packing of the box, the system does not work! As there is no other service such as this, the prices in this catalog cannot be fairly compared to those on others "tube lists". Even then, (amazingly enough) many of the other dealers prices for raw "tested" tubes are the same and even some far higher!

The alternative is to compromise the service and I will end it first.

pg. 5